Privacy, Refunds & Shipping
We respect the patronage of our customers and regard all correspondence with you, either in the form of submitted orders or emails, as strictly confidential. Under no circumstance do we allow client information to be made available to third parties. Customers can rest assured that their personal details are kept secure.
Alas, it's an accepted fact of life that on occasion, and despite the best intentions, mistakes can occur. We encourage any customer to contact us immediately by phone on 0800 33 2000 or by email should they receive the wrong, damaged or overdue order. Without question, we will replace the problem order.
All orders are dispatched on Tuesdays but where possible we will try and get them away earlier. We only deliver to New Zealand addresses. Orders to the Chatham Islands are dispatched on Mondays and Wednesdays to arrive in the Chathams on Wednesdays and Fridays at 3.45pm.
Ordering less than six items?
Standard delivery address - $5.00 per order
Rural delivery address - $9.00 per order
Ordering six or more items?
Standard delivery address - Free
Rural delivery address - $4.00 per order
Can I order any products to make up six items?
Yes you can. You can make up six items from our Traditional Value and Pop’n’Grow ranges or our Care’n’Grow products.
Ordering to the Chatham Islands?
For our friends in the Chathams, if you order six or more items we are happy to deliver at no charge (or for $5 if you order less than six items) to the Air Chathams’ airfreight counter in Wellington. You will need to pay Air Chathams for the airfreight part of the trip. Visit Air Chathams for pricing details.
Ordering to Waiheke Island?
If you order six or more items we are happy to deliver at no charge (or $5 if you order less than six items) to Freight Link in Auckland. You will need to pay Freight Link for the cost of delivery from Auckland to your address. Visit Freight Link for pricing details.